WhatsApp Customer Service Agent — 6-Stage Scripted Lifecycle Demo
Challenge: Small aircon service operators in Negeri Sembilan miss customer messages, take hours to reply with quotes, and lose bookings to competitors who respond faster. Every WhatsApp inquiry is a potential job — or a lost one.
Solution: Soon Heng Air-Cond Service is a customer-facing WhatsApp agent that handles the full inquiry-to-follow-up lifecycle automatically. It answers in seconds, asks the right scoping questions, recommends the right service, quotes a price, books the slot, sends reminders, and follows up after the job — all without the owner touching the phone.
| Service | Price (RM) | Duration |
|---|---|---|
| General Servicing (per unit) | RM 50 – 80 | 30 min |
| Chemical Wash (per unit) | RM 80 – 130 | 45 min |
| Gas Top-up | RM 150 – 250 | 30 min |
| Compressor Repair | RM 300 – 800 | 2 – 3 hrs |
| New Unit Installation (1 – 2.5HP split) | RM 400 – 700 | 3 – 4 hrs |
Customer asks about service. AI confirms area coverage and immediately starts scoping with the right diagnostic questions.
Customer shares details and a photo. AI reads the symptoms (not cold + dripping + 1+ year), recommends a Chemical Wash, and collects the address.
AI generates a clean quote card: RM 220 for chemical wash on 2 units, 1.5 hours, chemicals included, valid 7 days.
AI offers two slots, customer picks one, address and time locked in.
AI confirms with a summary card, then automatically sends a same-evening reminder with prep instructions.
Day after the job, AI summarizes the work done, asks the customer to monitor for 24 hours, and requests a Google review.