Professional Summary
Applied AI practitioner developing business-focused applications, including AI assistants, multi-agent workflows, information retrieval, and workflow automation. Combines independent AI development with experience in e-commerce operations and insurance claims adjustment. Focuses on understanding operational requirements, building testable solutions, and defining appropriate checks and human review.
Core Capabilities
Business AI applications: AI assistants · multi-agent workflows · document and information processing · business research
AI integration and controls: MCP and tool calling · governed data access · structured outputs · validation and exception handling
Implementation tools: Python · FastAPI · SQL · Google Cloud Run · data analysis
Professional Experience
Independent AI Application Development | Pau AnalyticsSep 2024 – Present
Independent, self-directed practice · Kuala Lumpur
- Design and build portfolio AI applications around business workflows, including assistants, multi-agent systems, and governed access to information.
- Use Python, FastAPI, and cloud deployment tools in selected projects; review and improve implementations through testing and documentation.
- Review and improve AI applications through structured testing, tool-use controls, validation, and documentation, applying principles developed through Claude Certified Architect training.
E-commerce Business Operator | Pinnacles Sdn BhdAug 2017 – Jun 2024
Cyberjaya, Selangor
- Managed marketplace operations, product sourcing, pricing, advertising, inventory, suppliers, and customer enquiries across Lazada and Shopee.
- Used operational reporting to support day-to-day business decisions.
Senior Loss Adjuster, promoted from Loss Adjuster | Cunningham Lindsey Adjusters (M) Sdn BhdOct 2008 – Jun 2017
Kuching; Kuala Lumpur from Nov 2013
- Investigated insurance claims, evaluated supporting evidence and policy terms, assessed losses, and prepared technical reports.
- Managed complex cases and communicated findings to insurers and relevant parties.
Earlier ExperienceJan 2006 – Mar 2008
Business Development Executive, AutoCount Sdn Bhd (Jun 2007 – Mar 2008); Programme Coordinator, Institute for Development (Jan 2006 – May 2007).
Languages
English · Bahasa Malaysia · Mandarin · Cantonese · Hokkien