How Lucy handled the last message. This panel is for the shop, not the customer.
Read-only · cannot refund, cancel, or change orders
Approved tools · 8 fixed
- recommend_bouquets
- get_delivery_cutoff
- get_coverage_areas
- get_care_tips
- get_hours
- get_store_location
- flower_meaning
- get_order_status
Information-type questions map to one of these eight fixed tools, and Lucy supplies values only. Decision-type requests (refunds, cancellations, order changes, commitments) have no tool, so they go to a human. Private, internal, or non-business questions are politely declined and never transferred.